MCR Homes gives a few additional answers

Date: 19 Mar 2024

From: living@mcr-homes.co.uk

To: Romain

Subject: Re: Urgent Health and Safety Concerns at The Old Works Managed by MCR Homes

Dear Mr Thuillez,

Please see responses to your further points within your email in green.

Kind regards

Any action of purposely setting anything on fire within a confined space is a risk to yourself. As I am unsure when you carried out your experiment, I cannot confirm whether this did activate the alarm system as the system does not sound due to the buildings stay put policy. The floor covering is deemed to be a safe protection tool for flooring protection and is intrinsically safe within a non-smoking building. The use of floor coverings will now be reduced as the majority of the external works are complete.

The external works were completed to the road and podium using various materials including sand. This was then being brought into the buildings on people’s shoes. In addition, we recently had workforce accessing the roof so we protected the full building.

Ceiling Leaks and Repairs:

While I can't prove the ceiling did collapse (I only saw and took pictures of the ceiling bits once they were on the floor), the explanation it was removed to repair "a" leak seems dubious. This does not explain why, while the ceiling was open, you didn't also simultaneously fix the other leaks (assuming there was more than one, from what you are saying) present at the same location. As we can see on past video evidence I sent, water was coming out of the ceiling soon after the ceiling was rebuilt. I don't believe you would only fix one of the leaks, and rebuild the ceiling afterwards. You not fixing the water leak in the first place and just rebuilding the ceiling is more likely.

As you can see in one of the videos linked below (about unrestricted access to the building), the ceiling has once again either collapsed or was removed due to "a" water leak, and there is now a big puddle of water in the corridor.

As with any water leaks, there is a process of illumination to locate the source whilst an investigation is ongoing. An external company has recently attended to complete a leak detection survey so we can ensure that the cause of the leak is identified and repaired and the ceiling will be replaced.

I can confirm that I have had the door looked it and it should be operating as it should this evening.

I won’t provide any comment as you have since confirmed the sprinkler system does exist.

This was typing error in response to your claim which should have stated, “strongly dispute claims that we do not prioritise the health and safety of our residents". If you would like me to comment on your feedback regarding the fire service I will need to see the email you have mentioned.

Romain, we have made a conscious effort to communicate with yourself since your initial complaint and this involved a teams call with myself and our legal department. I have provided feedback and explanation to all of your concerns on behalf of MCR Homes and the developer and will not be providing any further comment. I would like to ask moving forward that you report any maintenance via our online portal - https://living.mcr-homes.co.uk/ and for any queries related to your tenancy please contact lettings@mcr-homes.co.uk

Remarks

"various materials including sand. This was then being brought into the buildings on people’s shoes.". This confirms for me the plastic coverings were installed to reduce cleaning costs
"we recently had workforce accessing the roof". Yes, work on the roof is external work. The roof is not on the 5th floor and I suspect there is no sand on the roof.
"provided feedback and explanation to all of your concerns". Except for water leaks, mold, the parking ventilation system, etc. and gave bogus answers for most
"and will not be providing any further comment". Formally refusing to answer to safety issues "on behalf of MCR Homes and the developer".