After all the troubles MCR Homes caused me, it's time to move out

Hope this email finds you well.

Apologies for not getting back sooner.

We have made a note of your date of vacating the property for 18th June 2024.

Attached is the checkout procedure for your reference:

Please see below what is needed from you when exiting the property, please lock up the apartment and post the keys back to 4 Farm Street, Mayfair, London, W1J 5RD.

• Clean and tidy the property to a professional standard,
• Ensure that any modifications that you have made to the property removed,
• As per your agreement the property needs to be returned to the condition that you received it.
• Collect meter readings and provide these on Key return,
• End all contracts with any providers that you have entered agreements with.
• Provide a forwarding address

Also please be aware that you will be liable for the rent until we have received a proof of postage.

Thank you.

Hi [REDACTED],

I hope this email finds you well.

Thank you for confirming my vacating date as 18th June 2024 and for providing the checkout procedure.

I have a few clarifications and requests regarding the process:

1. Property Condition: Your email mentions that the property needs to be returned to the condition it was in when I received it, as does my letting agreement. When I moved in, there were holes in the walls which MCR Homes later fixed. I want to confirm that I do not need to replicate this damage upon vacating. For more details, please refer to this page Unfinished and dirty MCR Homes flat with holes or to the video evidence I sent MCR Homes on the day of the start of the tenancy.
2. Clean State: Although the property was not tidy when I moved in (as shown on the above page and video), I agree to leave the place in a clean and tidy state.
3. Water Meter Reading: I can provide the electricity meter reading. However, I have never had access to the water meter despite multiple requests to MCR Homes upon moving in. I received an email on the 6th Nov 2023 from [REDACTED] (MCR Homes) with a reading that I wasn't able to confirm. To provide the current water meter reading, I will need access to it. Could you please arrange this?

Thank you for your assistance. Please let me know if you need any further information from my side.

Best regards,

Hi Romain,

Thank you for your email.

I have made a note of the points you’ve mentioned.
As for the meter reading – I will be on site tomorrow and will take the reading myself for you.

Additionally, I wanted to ask if you would be able to give us access to conduct viewings of your apt tomorrow between the hours of 10 am – 4 pm.

Please let me know so I can make a note.

Thank you.

Hi [REDACTED],

I will be at work tomorrow and I will not be able to open the door myself. Feel free to use the management key.
Also, while I do not live there anymore, and the apartment is now mostly empty, you will still find a few dishes, food, etc. laying around

Regards,

Good Morning,

Thank you for allowing access.

Will it be possible for you to drop down the keys to our office.
Unfortunately, we don't have a management set for your apt.

Hi M[REDACTED],

Thank you for your call and for confirming I should send the keys to 4 Farm Street, Mayfair, London, W1J 5RD upon leaving the property, instead of simply dropping them off at your office.

Could you also confirm you want me to damage the ceiling and walls in order to return the property in the condition that I received it in?

Best regards,

Hi Romain

Thank you for your email. I can confirm you are not expected to restore damages such as a hole in the ceiling, but any damage caused by yourself would be expected to be rectified.

Kind regards

Hi [REDACTED],

Thank you for confirming you do not want the flat to be returned to the condition in which I received it.

The flat is now clean and ready for the next resident: https://drive.google.com/file/d/1AVpAyw6VH4XJ-Fa-DSQeGvg0FF0BupJr/view?usp=sharing

Regards,

Hello,

The apartment keys, building fob, and parking gate fob have been sent to 4 Farm Street, Mayfair, London, W1J 5RD
DHL tracking number: 1540436380
DHL tracking link: https://www.dhl.com/gb-en/home/tracking/tracking-express.html?submit=1&tracking-id=1540436380
Posting keys video: https://youtube.com/shorts/G57LO2K8zQA

Electricity meter reading:
[Picture of meter reading]
Please note: I switched the electricity off. Upon entering the property, the lights will not work.

Regarding the water meter reading; I never got access to the water meter during my tenancy (although I asked multiple times). Therefore, I cannot provide a water meter reading.

Regards,